This Refund & Cancellation Policy ("Policy") describes the terms under which PositSource Technologies Private Limited ("Leagully", "we", "us") issues refunds and processes cancellations for Subscriptions and services purchased on the Leagully platform. Please read this Policy carefully before making a purchase.
1. Subscription Plans
Leagully offers monthly and annual subscription plans. All plans auto-renew unless cancelled before the renewal date. The features available under each plan are as described on the pricing page at the time of purchase and may be updated from time to time with prior notice.
2. Free Trial
Where a free trial period is offered, no charges are made during the trial. If you do not cancel before the trial ends, your subscription will automatically convert to a paid plan and your chosen payment method will be billed. We will send a reminder email before the trial expires.
3. Cancellation
You may cancel your Subscription at any time from your account settings or by contacting support@leagully.com. Cancellation takes effect at the end of the current billing cycle you retain access to paid features until that date. We do not charge any cancellation fee.
4. Refund Eligibility
Refunds are issued in the following circumstances:
- Monthly plans: If you cancel within 7 days of the initial subscription purchase and have not submitted any filings or used more than 5 API calls, you are eligible for a full refund of that month's payment.
- Annual plans: If you cancel within 14 days of the initial annual subscription purchase and have not submitted any filings, you are eligible for a full refund.
- Service failures: If the Platform experiences a confirmed outage lasting more than 72 consecutive hours due to issues on our end (excluding MCA portal downtime), you may be eligible for a pro-rata credit or refund for the affected period.
- Duplicate charges: Accidental duplicate payments will be refunded in full upon verification.
5. Non-Refundable Items
The following are non-refundable under all circumstances:
- MCA government fees, stamp duties, or any statutory charges paid to government bodies these are collected and remitted on your behalf and cannot be recovered once paid.
- Subscription fees for any renewal period that has already commenced, unless covered by the 7/14-day window in Section 4.
- Add-on services, one-time services, or professional review services once work has commenced.
- Subscriptions cancelled after the refund window has elapsed.
6. How to Request a Refund
To request a refund, email support@leagully.com with the subject line "Refund Request" and include:
- Your registered email address and account ID.
- The invoice number or transaction reference.
- The reason for the refund request.
We will acknowledge your request within 2 business days and process eligible refunds within 7–10 business days. Refunds will be credited to the original payment method.
7. GST on Refunds
Refunds will be processed for the net amount paid. GST refunds (if applicable) will be handled in accordance with GST laws and the refund will reflect the GST credit note issued.
8. Downgrade
If you downgrade from a higher plan to a lower plan, the change takes effect at the start of your next billing cycle. No refund or credit is issued for the remaining days on the higher plan.
9. Changes to this Policy
We may update this Policy from time to time. Changes will be communicated via email or in-app notification at least 7 days before they take effect. Continued use of the Service constitutes acceptance of the updated Policy.
10. Contact
For any refund or cancellation queries, contact: support@leagully.com